Effective date: September 1, 2026
SearchCarriers provides research tools for motor carriers, brokers, shippers, and other DOT registered entities. This policy explains what we collect and how we use it across the website, web app, APIs, integrations and AI connectors, browser extension, and emailed reports (the "Service"). Using the Service means you accept this policy.
Account and billing: name, email, password, organization, plan, billing metadata, team membership, and any profile details you add. Sign-in through Google, Microsoft, or your company SSO gives us the identifiers that provider sends.
Usage: searches you run, features you use, pages you view, IP address, device and browser details, referring URLs, API keys and requests, quota consumption, and the apps, MCP clients, and webhooks you connect.
Things you submit: support messages, tips, feedback, phone numbers you send for verification, and documents and images you upload for analysis.
Customer Data: records you enter into lineups, notes, contacts, shipper profiles, VIN lists, and similar features. Some of it is third party business contact information you supply. We process it on your behalf as your service provider.
Cookies: session, appearance, affiliate attribution, and analytics cookies. You can control them in your browser, though some features need them.
The extension surfaces our data about entities appearing on pages you visit. It accesses:
It does not collect keystrokes, form inputs, passwords, financial or health information, personal communications, or general browsing history. Page content is used only to identify entities and is not kept beyond servicing your lookup.
We use this information to run and improve the Service, create and manage your account, process payments, send transactional email such as verification, password resets, and watch alerts, send optional marketing email you can opt out of, understand usage, prevent fraud and abuse, enforce our Terms, and meet legal obligations.
Company records come from public and licensed sources, including FMCSA safety, inspection, crash, and authority data, NHTSA VIN decoding, state Secretary of State filings, insurance filings, SBA loan data, geocoding, equipment listings, and commercial data providers. Your searches and the records you open are logged to your account for billing, audit, and support.
If you create a public profile at /u/username, what it shows is visible to anyone: name, username, avatar, bio, links, and activity counts. You control it in your settings.
We do not sell your account information. We share it only with vendors that help us run the Service, which are contractually limited to using it for us, and in the situations below.
Infrastructure and delivery: cloud hosting and databases, and Cloudflare for content delivery, DDoS protection, and network security.
Payments: Stripe for subscriptions, and Stripe Connect for affiliate payouts. Card details go to Stripe, not to us.
Communications: our email delivery provider, and Twilio for phone number verification.
Product analytics and monitoring: PostHog, which receives your user id, email, and name along with usage events, and our error monitoring provider.
AI providers: the model providers that process documents and images you upload.
We also disclose information in a merger or sale of assets, and when required by law or valid legal process, or to protect our rights, users, or safety.
We keep account and usage data while your account is active and for a reasonable period after, and billing records as long as tax and accounting law requires. Uploads stay until you delete them or ask us to. We may retain limited records where the law requires or to resolve disputes.
We encrypt data in transit and at rest, limit and log internal access, hash API keys, and keep backups. No system is perfectly secure, so we cannot guarantee absolute security.
You can review and update your information, delete your account from your profile settings, request an export of your data, unsubscribe from marketing email, and manage cookies in your browser. Email support@searchcarriers.com to make a request; we may need to verify your identity.
Depending on your state, you may have the right to know what personal information we hold, get a copy, correct it, delete it, opt out of sale or sharing and of profiling with legal effects, limit use of sensitive information, and not be treated differently for exercising these rights. The categories we collect are identifiers, customer and billing records, commercial information, internet activity, approximate location from IP, and professional information.
We do not sell your account information or share it for cross context behavioral advertising. We do not respond to Do Not Track signals, but we honor the Global Privacy Control where state law requires it.
We run the Service from the United States and store and process information there. Accounts are available only in North America, and we do not offer a GDPR transfer mechanism, so people in the EEA, UK, and Switzerland should not create accounts.
The Service is for business users 18 and older. We do not knowingly collect information from anyone under 18 and will delete it if we learn otherwise.
We may update this policy. For material changes we will email you or post a notice in the Service and update the effective date above.
SearchCarriers, PO Box 1109, Angier, NC 27501. Email support@searchcarriers.com with any privacy question or request, or use the support channels in your account.